Waited on hold for 45 minutes just to be told “call a different number”

Needed to fix a billing issue. Called the number on my bill. 45 minutes of hold music later, a person picks up, listens for 10 seconds, and says “oh, you need to call our billing department, this is customer service.” Different number. Not on my bill. Not on their website. Starting the whole process over tomorrow because I don’t have another 45 minutes today.

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